The contact form is only for technical queries. If you have anything else you need answering then please click on the questions below that maybe able to assist you or alternatively please post your question on the forum where there are many members who will be able to assist you.
Click on the question to reveal answer.
I need to post my declaration.
First login to your account, then click the "Post Declaration" tab. From there you can post your declaration into the text box and press submit. Your declaration will then be posted to the forum.
If this didnt help then click another relavant question or click here
Thanks and have fun
My enquiry is about documents/banks/debt collectors/law, etc
I'm sorry, but you've got through to technical support for login and technical problems. Do try the forum, there are some very helpful members, do a search and if you cannot find the answer, post your question under the appropriate heading, where the answers can be shared with everyone on the forum.
If this didnt help then click another relavant question or click here
Thanks and have fun
I can't login
It's most likely that you are not putting in your correct details. To double check, go into login on the top menu and then click 'forgotten username/password' and put in your email address and we will send you a reminder to that email.
If this didnt help then click another relavant question or click here
Thanks and have fun
I can't download the letters/documents
Have you looked in your download file? Some browsers send them there and people can't find them.
Have your tried a different browser? What happens when you try to download? Do you get an error message, if so, what is it?
If this didnt help then click another relavant question or click here
Thanks and have fun
I can't open the letters/documents
If you are using Microsoft Works, then I'm sorry we don't support any longer, as it is soon to be discontinued, however if you download Open Office, you will have a far better office suite, for FREE! and you will be able to open all our documents ok.
It is open source and can be downloaded here http://www.openoffice.org/download/
If you get the error message:
This page contains the following errors: error on line 7 at column 20: AttValue: " or ' expected
Below is a rendering of the page up to the first error.
Then, you are probably using a Macbook Pro?
Open Finder and look in your download folder and see if anything has downloaded, and if so, open them from there. You can open them in with the textedit or download Libre Office which is the open office version for Mac which is free of charge.
If this didnt help then click another relavant question or click here
Thanks and have fun
Do you cover my country
We cover the US, UK, Canada, Ireland, Australia, New Zealand and South Africa. At the top of the page on the right you will see a row of little flags and the words logged into... You should see your flag larger than the rest (if you are in one of the seven countries which are covered) and logged into 'your country'. If not, click on your flag and all the documents will have your country's statute laws in them.
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Thanks and have fun
How do I get my details to appear in the letters
If you login in the main menu of the website, once logged in you will see 'My Account' in that menu and there you can change your details.
If this didnt help then click another relavant question or click here
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Why do you take money if it's free
It is free to join, just sign up and verify and after 48 hours you have access to everything on the site. If you upgrade £7/$10 you get instant access and access to video tutorials and eBook.
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Can I contact Jon and Ceylon to do a talk in my area?
We are happy to come and talk anywhere in the country, depending on our commitments, however, we do ask that you get 30+ people together and request donations to cover our travel expenses. We CANNOT answer individual questions by email which can be posted on the forum!
To contact us to request a talk click here
Thanks and have fun
