Our Chief Executive Officer, Mr Bob Diamond, has passed your letter of 16th Jan to me with a request that I undertake an investigation and respond on his behalf.
Please accept my apology for the difficulties you have experienced with a debt. I will undertake a thorough review of the circumstances you outline and expect to contact you again shortly. In the meantime, should you wish to contact me, please telephone on my direct line 0207etc.etc.
Please find enclosed a copy of our complaints leaflet which explains how we will deal with the matter.
5. £1,000,000 (ONE MILLION POUNDS STERLING) per unauthorised © infringement.
Users browsing this forum: No registered users and 1 guest