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GeoffD wrote:Billing them is certainly an option but don't be afraid of their letters which are purposely constructed to confuse and intimidate the likes of you and me.
I've been at this for over three years and I believe there's nothing I've not seen before. I now respond according to how I feel at the time and often I challenge them to take me to court on the basis that if they do so they will be required to open their books and explain where the money came from that they allegedly lent me!
In my opinion you've got to read between the lines and understand the terminology as most of the time they're just standard responses and nothing at all to worry about.
If it helps to reassure you I have also dealt with NatWest on an overdraft and a large credit card account.


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