Irishairman wrote:Well it goes on.
Rockford called my sister up on her phone as she was the one who contacted them on my behalf when I was in hospital. They asked for me but she said it was not my phone. They said who they were and asked her to pass on a message to me that they will not accept £5 fortnight as it is not enough to cover ongoing usage. They told her to tell me they will accept £9.70 a fortnight instead.
Now I know my sister was the initial contact on my behalf when I was ill, but the fact they called her after I had contacted them and then discussed a payment plan with her without my knowledge or consent must deem a breach of confidentiality and data protection. (can anybody shed a light on this)?
Also I received a letter from them today explaining the same payment plan and broke it down to £9.70 a fortnight, which is £9.20 for ongoing use and 50p for arrears. They will then review this in 3 months (very kind of them I hear you say).
I had instructed that I can only pay £5 a fortnight on the email I sent and that this would be a stretch in itself, but the want me to nearly double it.
As I have offered a payment that I can afford, are they legally obliged to accept this?
Any help, much appreciated.
At the bottom of the letter they agree that their website is misleading and it should be pointed out that Yorks Water is part of the Kelda Group which Rockford is a part of.
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