AOL LINE RENTAL INCREASE

[WorldElite]

AOL want to increase the line rental here is the letter they posted.

This is my reply should I add anything more or post it as it is. Thankyou


©***** of the family: ******* Authorised Representative for
***** *******™ and all derivatives thereof
C/o ** **** ***** ****
*******
*********
South Yorkshire



NOTICE: Conditional Acceptance and Clarification

02nd May 2012

Account Number: **********

NOTICE TO AGENT IS NOTICE TO PRINCIPAL; NOTICE TO PRINCIPAL IS NOTICE TO AGENT.

Dear Nigel,

I am sending you this notice; please note it is a NOTICE and not a letter.

Thankyou for your recent correspondent informing my person dated the 5th April 2012
regarding the line rental price increase to £13.90 for the above account.

The offer I accept impart are, I agree to the monies £9.50 line rental fee, but do not
agree to paying in advance for the saving to be given. Even though this amount is still
high compared to other online services.


∙ I want to know why I can save money if I pay in advance and not on
Monthly payments plan?

∙ What are the new improvements going to be with the extra money AOL
Broadband/Services are going to be receiving from your customers?

• The Broadband speed I receive is stated up to 24 MB and yet it is around
2.2 MB will the extra moneys enable a lightening fast Broadband connection?

∙ When are your customers going to be able to receive Fibre Optic Broadband?


You say that your line rental is less then BT’s but there are plenty more companies
other than AOL Broadband/Services which have cheaper offers, i.e. Broadband, line
rental, and phone tariff.

I have been a loyal customer to AOL Broadband/Services for almost eight years now
and do not wish to leave at this time but, in the circumstances I may have too. As there
seems to be little to no incentive to stay with the company you work for unless there is
a good reason and I could be persuaded.



Yours Sincerely,

By:_______________________


By: Sovereign ©***** of the family: *******
Authorised Agent and representative for ***** *******™

No assured value, No liability. All Rights Reserved .Errors & Omissions Accepted
WITHOUT RECOURSE - NON-ASSUMPSIT - WITHOUT VEXATION or FRIVOLITY

calls may be recorded

[WorldElite]

Just gonna add this then I will post it the tomorrow, and let you know the outcome when and if they reply.

Why does AOL Broadband/Services want to charge £13.90 when your Sister company
TalkTalk charges only £9.50?


Thanks to Redmakka for this below,
Will I be starting a new contract with AOL Broadband/Services if I take up your Offer?

[Goldberry]

Dont take this personaly (I am NOT a person! ) but it is simpler than that.

You have a contract with them. They have the right to suggest that you should/could pay more. But as it is a contract then they have to inform you if they want to change it. In the same way that you can.

They are telling you to do nothing, and this means you agree. They are giving you an option of 'moving' what you recive from them to recive less for the money you spend with them. There of course is the third option of saying 'no thank you' and leaving them entirly.

Its no different than the Baker and the buyer; For years you have got bread from the Bakerman. For years it has been at 50p a loaf. But flour prices go up. The bakerman tells you that loaves are going up to 60p a loaf. You say ''No thank you, I am gonna use the Bakermen from up the lane''. ''But you must buy my bread!'' says the bakerman. ''Only if the contract stays the same''. you say.

Heres the bit that most folk dont get. The Bakerman makes an asumption that you were going to buy all year and has an intrest in you doing so. So the Bakerman is upset and tries to force you into changing. You however remember that a contract is binding, and unless you agreed to alow for changes in the contract at the start, then you can leave the contract if they try and change it to a point that you dont like.

So. Has AOL told you from the start that it will increase the prices? (they use words like 'review') And, in all likelyhood, has it said that it will tell you in writing? If so, then they can do just that. But you dont have to buy this particular bread, and you can change without forefit to your funds.

In simple terms then. Stay or go. No fine or fee to them as they are trying to make a change to the contract, and as you might know, it takes two to agree to that.


nelly

[WorldElite]

Surely It is always about offer and acceptance, their offer is to increase line rental, so I decide if I agree or not, in this case I partly agree.

And want to know the benefits if any for the increase to paying more monies to AOL Broadband/Service.

The "Master" calls the shots not the "Servant".

[Goldberry]

Yes! You are right of course. But in this instance you are not the master but the customer. Its they that get to change things as they have the product that you want. They can just as easily say that they dont care for your recomendation (to the change in the contract) and say that they are canceling the contract in the same way you can.

As long as the contract rules are not broken, they call the shots. Its all right thinking that one might be able to get them to consider your new ideas but I rekon that they will just stop the contract.

nelly

[andymoore]

Change your ISP if you don't value when they do and have a problem with them upping the price.

[WorldElite]

Yes! You are right of course. But in this instance you are not the master but the customer. Its they that get to change things as they have the product that you want. They can just as easily say that they dont care for your recomendation (to the change in the contract) and say that they are canceling the contract in the same way you can.

As long as the contract rules are not broken, they call the shots. Its all right thinking that one might be able to get them to consider your new ideas but I rekon that they will just stop the contract.

nelly

Okay I take your point, but it's not really a contract it's an agreement due to terms and conditions i.e either parties can amend at anytime.

[WorldElite]

Change your ISP if you don't value when they do and have a problem with them upping the price.

Yes andymoore before the letter was posted I was already looking for a new Broadband/Phone provider, it doesn't look like I shall be receiving a reply anyway from AOL.

Was thinking of going to Plusnet unless anyone on here could recommend a cheaper, better supplier, it looks like most providers want line rental payment in advanced to receive the slight discount.

[WorldElite]

25 may Friday had a phone call from a African woman in South Africa who answered all my questions, so am staying with AOL for now, the increase is due to BT charging more line rental to AOL. Yes I have taken the Value Line Rental paid up front so it's £9.50 per month instead of £13.90 per month it would have been if I hadn't done, which rubs out the increase.

[WorldElite]

Well here is what happen next paying £114.00 for AOL Value Line Rental.

AOL Bill

My reply
__________________
PRIVATE AND CONFIDENTIAL


©***** of the family: ******* Authorised Representative for
***** *******™ and all derivatives thereof
C/o ** **** ***** ****
********
*********
***** *********
Recorded Delivery
Nigel Pearson
Department AOL
Dorcan 300
Murdock Road
Swindon
SN3 5HY

06th July 2012

Account number: **********

Re: CLARIFICATION


Dear Mr Pearson,

I have recently contacted AOL customer service regarding the bill for the amount £84.46 but was unable to receive a clear and concise explanation from the Indian man.

Due to my hearing not being accustom to his accent so I politely ended the call, that said, I am still left wondering why the bill is high, as I have paid in June £114.00 for AOL Value Line Rental.

I expected my bill to come down in price, not go up, having paid up front for Line Rental I thought I would only now owe money for AOL Broadband and Telephone, plus any premium numbers not included in my Anytime call tariff.

I have included for your convenience a copy of said bill, and would like you to furnish my person with a written breakdown detailed explanation for the month of June.

I look forward to your reply and wish to bring this matter to a close as soon as possible.

Thank in Advance




Yours sincerely



By:____________________________
By: Sovereign ©***** of the family: *******
Authorised Agent and Representative for ***** *******™


No assured value, No liability. All Rights Reserved. Errors & Omissions Excepted
WITHOUT RECOURSE - NON-ASSUMPSIT - WITHOUT VEXATION or FRIVOLITY

Calls maybe recorded



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