Dumped into Collections after 60 days late

[GoodEgg]

My last payment to Bank of America was on February 21, 2012. So I was about 60 days late on this account on April 21, 2012.

Today, I received a letter from a collection company named Penncro & Associates dated May 3, 2012 stating that my account had been referred to them by FIA Card Services NA (Bank of America's Collection Arm) for collection. They want me to send payment directly to FIA Card Services which they name as the creditor (v. Bank of America).

Is being sent into collections so soon normal? I thought credit cards charged off accounts and then sent to debt collectors.

Anyway, I've not sent out any letters yet.

I previously received 2 identical letters from the "Customer Assistance Department". The letters were on Bank of America letterhead. Both letters said the account was administered by FIA Card Services, N.A. but correspondence was to be sent to Bank of America at the FIA Card Services address.

SO...time to play ball. That means:

1) First Letter to the CEO of Bank of America

2) CC First CEO Letter to Customer Assistance Department at FIA Card Services OR Bank of America? Confused here.
ETA: The Customer Assistance Letters say to direct correspondence to B of A, so I'll go with B of A v. FIA at this point.

3) First Debt Collector Letter to Penncro Associates.

4) Do I need to cc the debt collector letter to CEO and Customer Assistance Dept.?

Anything else or any corrections?

Thanks for reading and feedback.

[ceylon]

yes normal

just send it to your branch to the ceo it will get where it needs to go

no

[GoodEgg]

Thanks Ceylon.

I take it that the "no" means no cc of debt collector letter to CEO and/or FIA Credit Services? I guess they will have been noticed of my intentions by the CEO letter.

[ceylon]

correct

[GoodEgg]

As always, Thanks!