Hi there Ceylon,
I have just cancelled my DD for my water bills and they have sent me a 'payment book' with the credit slips in. I want to go through the process that you have described and seem to remember seeing a video telling you step by step of how to do it. But now, i can't find it! Would it be possible to put a link up of that vid and also could I have a template of the covering letter and promissory note if you have one. . .
Thankyou for all your help, as you have put a lot of hard work into helping us all (understatement),
If there is any help that I can offer you, please let me know,