As I've stated previously, just got my first letter out to the Bank of America CEO, the Bank of America Customer Assistance Department and the Debt Collection Agency that contacted me in the past week.
The 2 letters from B of A's Customer Assistance Department stated that the credit card account was administered by FIA Credit Services but that correspondence should be sent to Bank of America at an address which I believe is the same as FIA's. These letters were on Bank of America letterhead.
I have had no "obvious" correspondence from FIA Credit Services.
The letter from the debt collector states that the creditor is FIA Credit Services and NOT Bank of America.
**there is a new address for FIA Credit Services provided on the debt collection letter where payment should be sent.
So....I am not sure what to do about FIA Credit Services in the 3 letter process.
Are they covered with the Customer Assistance Department cc or do I need to start over with letter 1 again and include FIA in the bank letter cc batch now that I have an additional address for them (a payment address)?
Can I just put a belated cc copy of the bank letter in the mail now if necessary?
Im concerned about not getting everyone in tacit.
Wondering if I am going to lose credibility if this is indeed a misstep.
This has gotten terribly confusing and I've barely started!
Thanks so much in advance for the feedback.
Last edited by GoodEgg
on Sat May 19, 2012 3:18 pm, edited 3 times in total.