Idem Servicing Advice Please

[scwgneil720519]

Thanks Gangshield,

I will look into what you have replied with in more detail later today.
I have written a covering letter for my first bill, which as I understand on closer reading, I can charge £5000 one time only plus all the other breeches as incurred, on each occasion.

I have attached a copy, is it worth my effort to send it with the invoice, if nothing else, just for the sheer fun of it?

[GANGSHIELD]

Thanks Gangshield,

I will look into what you have replied with in more detail later today.
I have written a covering letter for my first bill, which as I understand on closer reading, I can charge £5000 one time only plus all the other breeches as incurred, on each occasion.

I have attached a copy, is it worth my effort to send it with the invoice, if nothing else, just for the sheer fun of it?

Just send the Bill, no letter ping ponging with them, then no excuse to keep replying to you, then get the Estoppel in after a clear 30 days after letter 3 or the last communication from them, just stick to the system here.

Also on any Bill no 0001 - 0002 etc, also quote their reference number.

[scwgneil720519]

I have sent letter No 3 to Arden and it was received by them on the 11th June. It appears to me from looking at the forum that a lot of these companies send a letter to say enough is enough...you've got us, once they get No 3.
I haven't gotten any letters from them, but I am getting niucance calls (now four a day) and it seems like they are trying to make contact in an attempt to "talk" me out of tacit.
The calls up until the end of last week were coming in at one a day and that's when I called them (ID witheld) as representative of [MY NAME] merely to apease my partner's worry. The lady stated that there was nothing they could do as I was not the acount holder but she agreed to listen to me read the letter I attached in my last post in an effort to remind them that they were in breech of our agreement, and on conclusion of the call I politely asked the lady at the call centre if she could see that the message I had read made its way to the appropriate person(s). (she said it was not possible to record the call upon my request prior to me reading the letter)
Has anyone ever experienced persistent phone calls after receipt of letter No 3? That's what I am getting as reported by my partner because I am away working. The calls are causing her worry etc and I feel for her in all of this just because she doesn't think it works.
Or is this one of the means they use to prevent Estoppel?
I have sent my first bill to them for £9000 :0) and a further £5000 at the start of tomorrow and I have given her the task of logging all details of calls, numbers and times etc.

[GANGSHIELD]

3 ways you can go here 1: - NOT answer the phone.

2:- send them more Bills for contact by phone without £100.00 in advance per call.

3. 30 days of no letters from them send Estoppell. ignore the phone calls as you will not be answering
them, so no contract with them.

Tell Her that we all have been and still are going through the same, you get use to ignore the phone or 1471 and make a note of the time & date & number called by them, you get to know their number, keep log and if too much you can them look to complain for harrasement.

The system does not always stop them ringing as it is dial caller usually. But eventually they pass it on. or give up.

[ceylon]

i find the best thing to do is have some fun, when they call answer and say ill just get them then make a cuppa soon enough they stop as they know there not getting anything and while there on the phone there not bothering anyone else

[scwgneil720519]

Funny you should say that Ceylon, it's exactly what I told her to do this morning...but it can be challenging getting someone with a pay up and shut up, because that's what you should do mentality to even entertain the thought, let alone do it.
She told me this morning that she's had enough, that's when I dropped the line to her, and her response was positive. (baby steps)

By the way, thanks for your support.

Neil.

[scwgneil720519]

I have sent a bill for £9000, that's due to rise as one might expect.
This morning, after they received the first bill, I received this one from them which you can find attached...it looks like a template to me.

Any thoughts and ideas on this apart from the obvious addition to the bill?

I noticed in one of Ceylon's recent videos, can't remember where, he talks about invoices and bills and I notice on the template title it is called an invoice and then it goes on to bill to...

Question, do I change the word invoice to bill, or do I leave it as is?

[ceylon]

change it

usual crap

[GANGSHIELD]

They still churn the rubbish out.

[scwgneil720519]

The "bluntness" of your comments is most encouraging gents! Thank you.