Im currently dealing with correspondence from Debt & Revenue Services based in Liverpool…It clearly says on their correspondence letters “Debt Collection Agents” so I sent off Letter 1 and received a reply saying they are not debt collection agents and have not purchased my outstanding debt ??? any suggestions anyone..
Many thanks for any help with this one
It is obvious they are lying as per their website: http://www.my-drs.co.uk/
They are part of the Arden group, who are debt collectors.
They are breaching FCA rules, as per:
3.3.1: (1) A firm must ensure that a communication or a financial promotion is clear, fair, and not misleading.
3.3.2: A firm must ensure that a communication or a financial promotion:
(1) uses plain and intelligible language;
(2) is easily legible (or, in the case of any information given orally, clearly audible);
(3) specifies the name of the person making the communication or communicating the financial promotion or the person on whose behalf the financial promotion is made
7.9.1: A firm must ensure that a person contacting a customer on its behalf explains to the customer the following matters:
(1) who the person contacting the customer works for;
(2) the person’s role in or relationship with the firm; and
(3) the purpose of the contact.
7.9.2: A firm must not in a communication with the customer make a statement which may induce the customer to contact the firm misunderstanding the reason for making contact.
Quote the above in your next letter and cite their website page stating:
Debt And Revenue Services
Debt Collection Agency
Inform them that if they continue to contact you insisting they are not a Debt Collection Agency that you will report them to the Financial Ombudsman Service and the Financial Conduct Authority and the Information Commissioner’s Office, as they must hold a Consumer credit License to be a debt collection agency, and if they do not, then they are acting illegally and have no right to contact you whatsoever.
Take Care. 😀
Many thanks Faljay
Could I possibly send you a copy of my last correspondence from Debt & Revenue? to see what you make of it ? Cheers
Post it for all to see if you would be so kind?
Dont forget to blank out any details and try and upload as a pdf, it makes any possible document sniffing that little bit harder.
It also helps anyone else who receives the same kind of letters.
By all means, and I replied to your PM.