I requested my file from Lion FInance and they sent me a list of customers, names, account numbers, amounts owed and how each one should be dealt with.
I have reported them to the Privacy Commission. Any suggestions on where else I can report them too?
I suggest if you do have a debt with Lion Finance or Collection house you should check if your information has been leaked. They immediately cancelled my debt.
Not heard of this happening before, someone is in deep shit.
Maybe you should inform those on the list to be dealt with? Generate more complaints about this
From Collection House
Thanks for this information.
I have written off the outstanding balance of your account. Attached is an up to date statement confirming this.
I also confirm that the information on your credit file has been removed.
I can see that you have had dealings with Collection House / Lion Finance over many years, so I do sincerely hope that this brings the matter to a resolution for you.
My apologies for not getting back to you sooner, I have been away from work due to illness.
Thank you so much for letting us know about this; we really appreciate you taking the time to inform us regarding this matter.
Based on what you advised, and our investigations of the material sent to you, we have taken the proactive step of volunteering the details of our inadvertent disclosure to the Privacy Commissioner in order to be perfectly tranparent. In that correspondence, we clearly outlined:
• the situation in detail;
• our usual process for responding to a personal information request;
• we also advised that the staff members who were responsible for this will be counselled; and
• we will be reviewing our processes.
We request that you destroy any information that is not yours.
I noticed that there has been quite a lot of communication regarding this matter over the years; I was wondering if there was anything that I could do to assist you? If so, please feel free to contact me via my direct line 07 3292 1067 or via return email.
Once again, thank you for bringing this matter to our attention.
Great to hear of your magnificent “WIN!”
Please call the Financial Ombudsman and lodge a complaint!
Please let us know how you get on.
I have sent you a message.
Should be obvious but do not under any circumstances destroy or hand over the documents they sent you in error, otherwise they will get off scott free.
Complaint needs to be the Information Commissioner’s Office
Send all letters plus the data breach to them
Do not destroy anything
I’d send them certified copies, tell them if they want to see the originals to make an appointment lol.
Knowing how incompetent the ICO sometimes are, it would be stupidly ironic if you sent them the originals and they lost them….